Plants are our jam and we want to ensure you love and care for them as much as we do. For this reason, we guarantee that every plant will arrive in good health, and our plants are guaranteed for 30 days after arrival. We take great pride in the way we take care, prep and protect our plants for transit.
As living beings, plants don’t always take well to drastic changes to their environment and temperature, so some minor cosmetic blemishes are to be expected and TLC will always be required upon arrival. It may take a few days or weeks for your plant to adjust to its new home and begin to thrive. Plants do also have natural marks and blemishes, which makes them unique and of course as living beings, just like us, they aren't perfect! It is also worth noting that the colour of the product may also vary due to photographic lighting sources or our monitor settings.
If your plant or pot arrived damaged, and your purchase was made less than 30 days ago, please capture photos of your damaged item, including the outer box the products arrived in. Then, contact our Customer Happiness team at email@example.com with your order number and photos of the damaged item so that we can best assist you further. We are generous in our replacement policy and will always send a replacement if we feel the delivery is not up to standard, however, if our Plant Experts advise that some of the marks and blemishes are in fact natural to the species and the overall health of the plant is as it should be, we will advise you on this.
Please note: We are unable to process refunds or replacements after 30 days and repotting your indoor plant into a new container within the first 30 days will void our 30 day plant guarantee).